Terms And Conditions
Once we have received your booking, one of our friendly staff will email you with a confirmation. Please note, you are not booked until you receive this confirmation. As we are only a small boat, please allow us up to 24 hours for a reply. If you have not heard from us by then please re-contact via email firstname.lastname@example.org or call us on 07 4041 1600 or our free call number (within Australia) 1800 111 346.
Covid 19 Amended Cancellation Policy
In order to support our visitors to Cairns during these uncertain times we will be wavering all cancellation fees on bookings booked through this website for travel until June 30th 2020. So if you need to make any changes to your travel plans, you can do so free of charge! Please just call us 0740411600 or email email@example.com to make arrangements.
Bookings made for travel after June 30, 2020 will be subject to our standard cancellation policy below:
Individual Cancellation policy
We have a very generous cancellation policy which allows you to cancel or change (subject to seating availability) up to 24 hours before travel. After this time, there is a 100% cancellation fee.
Cancellation Policy for groups over 10 passengers
- If cancellation occurs more than 14 days prior to arrival, a full refund applies.
- If cancellation occurs 7- 13 days prior, a 50% refund applies.
- If cancellation occurs 7 days or less, refund will be at Management’s discretion.
Passions of Paradise reserves the right to cancel the day tour due to poor weather conditions, mechanical problems or use another vessel, or travel to different reef sites.
We offer a two destination itinerary.We will visit two outer reef locations chosen from our brand new selection of 24 spectacular destinations. At times; the weather may make one of these destinations unsafe or impractical to visit. On those days, we may only visit one location. In poor weather, it is up to the Skippers discretion as he travels to the reef to decide which locations will be visited. He will choose keeping in mind your safety, the safety of the boat and your comfort. There are no refunds when the itinerary is changed.
We will endeavour to sail as much as we can each day, however, the wind speed and wind direction determine for how long this occurs. The skipper will keep everyone informed on our sailing plans for the day.
Should the trip be cancelled due to poor weather or mechanical breakdown, we will refund 100% of the amount we charged.
These conditions do not exclude customers rights under the Competition & Consumer Act 2012 (Cth) Prices may be subject to change without notice.
All prices include GST and are in Australian dollars. Prices valid until 31/03/2020.
All divers must complete a Queensland Medical Questionnaire. Click here to download it. Please be aware that certain medical conditions (eg asthma, heart disease, diabetes) and/or prescription medication may preclude some people from diving. For advice please contact our office directly. Final decisions rest with our qualified dive instructors who consider your safety – our highest priority.