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Terms and Conditions

Once we have received your booking, one of our friendly staff will email you with a confirmation.  Please contact us if you do not receive a confirmation email via email reservations@passions.com.au or call us on 07 4041 1600.

Covid 19 Amended Cancellation Policy

In order to support our visitors to Cairns during these uncertain times we will be wavering all cancellation fees on bookings booked through this website until further notice. So if you need to make any changes to your travel plans, you can do so free of charge! Please just call us  0740411600 or email reservations@passions.com.au to make arrangements.

 

Individual Cancellation policy

We have a very generous cancellation policy which allows you to cancel or change (subject to seating availability) up to 24 hours before travel. After this time, there is a 100% cancellation fee.

Cancellation Policy for groups over 10 passengers

  • If cancellation occurs more than 14 days prior to arrival, a full refund applies.
  • If cancellation occurs 7- 13 days prior, a 50% refund applies.
  • If cancellation occurs 7 days or less, refund will be at Management’s discretion.

Passions of Paradise reserves the right to cancel the day tour due to poor weather conditions, mechanical problems or use another vessel, or travel to different reef sites.

We offer a two destination itinerary.We will visit two outer reef locations chosen from our brand new selection of 24 spectacular destinations.  At times; the weather may make one of these destinations unsafe or impractical to visit. On those days, we may only visit one location. In poor weather, it is up to the Skippers discretion as he travels to the reef to decide which locations will be visited. He will choose keeping in mind your safety, the safety of the boat and your comfort. There are no refunds when the itinerary is changed.

We will endeavour to sail as much as we can each day, however, the wind speed and wind direction determine for how long this occurs. The skipper will keep everyone informed on our sailing plans for the day.

Should the trip be cancelled due to poor weather or mechanical breakdown, we will refund 100% of the amount we charged.

These conditions do not exclude customers rights under the Competition & Consumer Act 2012 (Cth) Prices may be subject to change without notice.

All prices include GST and are in Australian dollars. Prices valid until 31/03/2022.

Scuba Diving Policy

All divers must complete a Queensland Medical Questionnaire. Click here to download it. Please be aware that certain medical conditions (eg asthma, heart disease, diabetes) and/or prescription medication may preclude some people from diving. For advice please contact our office directly. Final decisions rest with our qualified dive instructors who consider your safety – our highest priority.

Child & Infant Policy

In order to ensure the best possible experience for families the following child supervision ratios apply:

All infants under the age of 4 must be accompanied by one adult on a one on one basis.

All children between the ages of 4 – 12 must be accompanied by an adult with a maximum of 2 children being supervised by 1 adult

All minors under the age of 18 must be accompanied by an adult on board.

Please feel free to call us to discuss the above if you have any concerns!

Covid Safety

Passions of Paradise are operating in accordance with the Queensland Government Tourism Activities Covid Safe plan. All crew have been trained in Covid clean practices and the passengers numbers have been reduced in order to adhere to social distancing requirements. All crew and administration staff have been double vaccinated.

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