Once we have received your booking, one of our friendly staff will email you with a confirmation. Please note, you are not booked until you receive this confirmation. As we are only a small boat, please allow us up to 48 hours for a reply (to cope with weekends). If you have not heard from us by then please re-contact via email email@example.com or call us on our freecall number (within Australia) 1800 111 346.
We have a very generous cancellation policy which allows you to cancel or change (subject to seating availability) up to 24 hours before travel. After this time, there is a 100% cancellation fee.
Cancellation Policy for individuals/groups under 10 passengers:
- If cancellation occurs more than 24 hours prior to travel a full refund will be given.
- If cancellation occurs less than 24 hours prior to travel no refund will be given.
Cancellation Policy for groups over 10 passengers:
- If cancellation occurs more than 14 days prior to arrival, a full refund applies.
- If cancellation occurs 7- 13 days prior, a 50% refund applies.
- If cancellation occurs 7 days or less, refund will be at Management’s discretion.
Passions of Paradise reserves the right to cancel the day tour due to poor weather conditions, mechanical problems or use another vessel, or travel to different reef sites.
We offer a two destination itinerary, Michaelmas Cay and 1 Exclusive Outer Reef Location, however at times, the weather may make one of these destinations unsafe or impractical to visit. On those days, we may only visit one location (eg. Michaelmas Cay, where we receive excellent protection from strong winds). In poor weather it is up to the Skippers discretion as he travels to the reef to decide which locations will be visited. He will choose keeping in mind your safety, the safety of the boat and your comfort. There are no refunds when the itinerary is changed.
We will endeavor to sail as much as we can each day, however the wind speed and wind direction determine for how long this occurs. The skipper will keep everyone informed on our sailing plans for the day.
Should the trip be cancelled due to poor weather or mechanical breakdown, we will refund 100% of the amount we charged.
These conditions do not exclude customers rights under the Competition & Consumer Act 2012 (Cth) Prices may be subject to change without notice.
All prices include GST and are in Australian dollars. Prices valid until 31/03/2016.