- Once we have received your booking, one of our friendly staff will email you with a confirmation. Please note, you are not booked until you receive this confirmation. As we are only a small boat, please allow us up to 48 hours for a reply (to cope with weekends). If you have not heard from us by then please re-contact us or call us on our freecall number (within Australia) 1800 111 346.
- Cancellations. We have a very generous cancellation policy which allows you to cancel or change (subject to seating availability) up to 5 pm the evening before travel. After this time, there is a 100% cancellation fee.
- We offer a two destination itinerary, Michaelmas Cay and Paradise Reef, however at times, the weather may make one of these destinations unsafe or impractical to visit. On those days, we may only visit one location (eg. Michaelmas Cay, where we receive excellent protection from strong winds).In poor weather it is up to the Skippers discretion as he travels to the reef to decide which locations will be visited. He will choose keeping in mind your safety, the safety of the boat and your comfort. There are no refunds when the itinerary is changed.
- Should the trip be cancelled due to poor weather or mechanical breakdown, we will refund 100% of the amount we charged.